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Strategic Processes

Strategic Management (DE)

DE-01 P1 Strategic planning and development
DE-02 P1 Monitoring and measurement
Annex 1: Indicator File
Annex 2: Indicator Request
Annex 3: Indicatos Dashboard
DE-03 P1 Management Review System
Annex 1: Management Review System Report

Quality Management and Continuous Improvement (MC)

MC-02 P1 Complaints, Suggestions and Congratulations Management
Annex 1: Electronic Form for Complaints, Suggestions and Congratulations
Annex 2: Complaints, Suggestions and Congratulations Answer Format
MC-05  User satisfaction measurement
Annex 1: Centre/Degree Satisfaction Results Report

Key Processes

Academic Management (AC)

AC-0104 P1 Entry and Admission
AC-0201 P1 Enrolment
AC-0401 P1 Certificates Issue

Teaching (DO)

DO-0101 P1 Design, verification, modification and accreditation of official degrees
DO-0102 P1 Monitoring and improvement of degrees
DO-0103 P1 Degree suspension and termination
DO-0201 P1 Teaching planning and development
Annex 1. Guide-template to perform the Centre Coordination Actions Report   
DO-0202 P1 Promotion of the degrees
Annex 1. Centre Promotion Programme
DO-0203 P1 Student Orientation 
Annex 1. Guide-template to develop the Mentoring Action Programme
DO-0204 P1 External Academic Internships Management
DO-0205 P1 Mobility Management
DO-0301 P1 Public information and accountability
Annex 1. Public Information Monitoring 

Support Processes

Staff Management (PE)

PE-01 P1 Administrative and Service Staff Management
PE-02 P1 Academic Staff Management
Annex 1: Training sheet

Document Management (XD)

XD-01 Documents Control
XD-02 Registers Control

Infrastructure and Work Environment Management (IA)

IA-01 Material resources and Services Management